Puerto Vallarta’s Institute Tourism Trains its Personnel

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Puerto Vallarta, Jal. - Personnel of Puerto Vallarta Institute of Tourism were trained, this past week, on issues of safety and on how to prevent and/or react effectively to potential risks and threats to tourist destinations and facilities. The course was organized by the Federal Ministry of Tourism with the support of the Organization of American States (OAS).

Agustín Álvarez Valdivia, Director of the Department of Tourism, informed that the specific objectives of the course were to strengthen the security system of the tourism industry and to improve the ability to react efficiently by promoting premeditated, preventive and crisis management lines of attack. The participation of the Department of Tourism in this matter was very significant.

The exchange of information and the establishment of an experts’ network for tourism security were promoted. Skills in touristic abilities and security supervisors were reinforced.
 
These courses also encouraged a culture of awareness and understanding of the required balance between economic and security issues; as well as the growth, development and maintenance of tourist and recreational facilities; including transportation services.

‘Kroll Advisory Solutions’ Experts’, who lecture the courses, explained that one of the most important accomplishments of these courses was the foundation of a relationship of trust, to facilitate both sectors and to work together on efforts coordination.
 
They explained that they reached their objective of making touristic communities aware and sensitive to the importance of solid and noticeable security, for the benefit and conservation of tourism. By doing so, the local industry has acquired the necessary instruments to cooperate and to manage the risks they might need to tackle. 

The implementation and encouragement of better practices to protect and deal with tourists, facilitates the creation of a local, regional and transnational corporation network, with members of various sectors of the tourism industry. Through this network, they can share experiences, discuss problems and find solutions in order to constantly improve.

The content of these courses included topics such as: Safety in the industry of tourism; Mexico from an international perspective; Violence in Mexico and its effect on local tourism and Local security; Analysis of risks and threats. Diagnosis and safety evaluation as well as Communication and Crisis Management were also studied and discussed in these courses.

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